A Healthy Life Begins With A Healthy Home!

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Toll-Free: 855-269-5002
Local: 919-323-6882

Frequently Asked Questions

We try to antifcipate questions you might have about our SERVICE and provide the answers here. For more information, please fill free to call (888) 701-1425 and we will be happy to assist you!

1. What areas does your company service?

Dirt Doctors Cleaning Service services homes in the Durham (ALL Zipcodes) , Wake (27540, 27539, 27502, 27523, 27519, 27518, 27511, 27513, 27560, 27607, 27605, 27608, 27612, and Orange County (27510, 27514, 27515, 27516, 27517, 27599, 27278) areas. If you require DEEP CLEANING or MOVE IN/OUT service in a different area that is not listed, you will be subject to an additional mileage fee on top of the normal cleaning rate. Please call for details.

2. What time can I expect you to clean my home?

Dirt Doctors Cleaning Service services client homes Monday - Saturday between the hours of 9:00 am and 4:30 pm. If calling to schedule a cleaning where you are redeeming a gift certificate or coupon, please be advised that you may have to schedule your cleaning several weeks in advance.

Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. With that being said, we cannot guarantee the exact time that we will arrive to clean your home. All clients are asked to choose whether they would prefer an AM (Before 12) or PM (After 12) appointment. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. If you need a more approximate arrival time, please call (919) 323-6882 after 9:00 am on the day of your appointment.

3. Does your company provide the supplies to clean my home?

Yes, our cleaners come prepared with all supplies for the cleaning of your home or office. However, for sanitary reasons, we do ask the clients to provide their own broom and toilet bowl brushes.

Often times unscrupulous cleaning companies will have you provide the equipment and supplies so that they can claim that you are the employer, and if a worker is harmed while working in your home, a claim can be made against your homeowner insurance.

With our company, their are no worries! We provide all other supplies and save you the headache...

4. Are your supplies safe for pets and children?

Yes, our cleaners are able to utilize products which are Green Sealed, Environmentally Safe, or Traditional. You may specify your preference when booking your appointment.

5. Do I have to get an in home estimate?

We believe that an in home estimate is a very important part of your cleaning process however it is not required.

Any pricing given during your estimate (over the phone or in person estimate) will be adjusted (increased or decreased) to match the actual time spent in the home (first cleaning only). We give estimates to give our clients an idea of what to expect, but the actual amount of work/time involved may vary depending on each home.

Items which may affect your rate include excessive clutter, dirt, grime, soap scum, and additional items requested (Inside appliance cleaning, cleaning of pet areas/hair, etc)

6. How do I pay for house cleaning services?

Payment is due in full at the time of service. We accept Cash, Check, and Credit Cards for your convenience. A valid credit card/debit card must be on file in order to schedule services. Take advantage of our pre-paid billing and save...

7. How many people will come to clean my home?

Depending on the job, Dirt Doctors Cleaning Service will send out 1, 2 ,or 3 people to clean your home. Maintenance cleanings usually only require 1 cleaner.

8. What if something is damaged during the cleaning of my home?

For your protection, Dirt Doctors Cleaning Service and all cleaners carry general liability insurance in the case of an accident. Please keep in mind that accidents do happen. In the case of an accident, the cleaners are instructed to leave the client a note and the client will be contacted by our office on the next business day. A report will be written and the item will be replaced, the client will be compensated, or a claim will be filed.

9. Does someone have to be home on the day of my cleaning?

Absolutely not. Dirt Doctors Cleaning Service does not require anyone to be home on the day of the cleaning. Actually most of our customers are not home when their homes are being cleaned. However, your team will need to be able to access your home when they arrive or a lockout fee (1/2 of cleaning fee) will be incurred. Please view our Policies page for our home entry options.

10. Will I receive the same cleaners on every cleaning?

WE TRY OUR BEST TO NOT ROTATE CLEANERS and you will always have at least one familar face in your home.

11. Is there anything that I should do before the cleaners arrive?

It is advantageous to have your home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If we have to spend time picking items up and putting them in there place prior to cleaning, you will be billed for the extra time needed to do so.

12. Are you a pet friendly company?

Absolutely! At Dirt Doctors Cleaning Service we love our client's pets. If you have pets that are afraid of vacuums or are excitable, we may suggest that they be placed in areas where we are not working.

13. Do you guarantee your work?

Yes, and as a matter of fact, we have a guarantee! 200% guarantee!


Hours of Operation

Cleaning Times:
Monday - Saturday 9:00 am to 4:30 pm
Week of Thanksgiving & Christmas - 7:00 am to 7:00 pm

Office Closed & No Cleaning:
Closed: January 1st, January 2nd,
Memorial Day, July 4th, Labor Day,
Thanksgiving Day & Day After
Christmas Day & Day After

Office Hours:
9:00 am to 12:00 noon Monday - Saturday
We strive to return all calls/emails within 24 Hours!

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WHAT TO EXPECT FROM US
  • * Same Cleaner (s) (or atleast one familiar face)
  • * Friendly, Experienced, and Trustworthy Staff    Members
  • * Appointment Reminders
  • * Flexible Scheduling
  • * A Company That Encourages Client Feedback
  • * Extended Holiday Hours and much much more    .......